CRM Administrator

CRM Administrator

£30,000 – £35,000
Telford – Hybrid

3-6 Month FTC

Our client is a dynamic, growth-focused organisation seeking a proactive CRM Adminstrator to directly support their sales organisation. The ideal candidate will have strong experience working with Excel, Salesforce and/or HubSpot, and a proven ability to leverage analytics to drive actionable insights and improve sales operations.

Key Responsibilities:

·        Support the Revenue Operations Business Partner in driving operational efficiency, best practice adoption, and project management

·        Provide day-to-day operational support to sellers and sales leadership

·        Perform side-by-side observations with sellers to identify efficiency gains and process gaps

·        Deliver impactful data analysis with actionable insights aligned to business objectives

·        Document and maintain sales processes, policies, and work instructions

·        Act as a problem-solver and primary point of contact for sales leadership on operational complexities

·        Simplify and centralise administrative tasks to improve the seller experience

·        Support change management initiatives through documentation and personal guidance

·        Serve as a project manager for key initiatives, maintaining robust documentation and communication

·        Administer and validate sales commissions, leveraging Salesforce and support from GTM Data Analytics and Revenue Operations

Key Skills & Requirements:

·        Minimum 3+ years of Salesforce CRM experience (Administrator certification a plus)

·        3+ years’ experience supporting a dynamic sales organisation

·        Strong financial acumen and advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP)

·        Understanding of commission calculations, sales compensation plans, and compensation philosophies

·        Knowledge of traditional sales practices including CRM utilisation, KPI tracking, sales processes, and compensation management

·        Experience collaborating with sales managers, marketing, and customer success teams

·        Experience supporting critical sales processes such as Forecasting, Pipeline Reviews, Quarterly Business Reviews, and Annual Planning

·        Ability to design, influence, and monitor sales processes including prospecting, opportunity and account management, and account strategy design

Preferred Qualifications:

·        Salesforce Administrator Certification

·        Experience with HubSpot CRM