Regional Operations Lead (FM)

Regional Operations Lead (FM)

Birmingham (with regular UK travel)
£56,000 Plus, £4k Car Allowance and Excellent Benefits

Are you an experienced workplace or facilities management professional looking to lead operations across a national corporate portfolio?

Our client is seeking a Regional Operations Lead to provide strategic and operational leadership across multiple UK locations. This is an exciting opportunity to join a leading organisation where you’ll drive workplace excellence, develop high-performing teams and ensure the delivery of outstanding, hospitality-led workplace services.

This role would suit someone with a strong background in workplace operations, facilities management or corporate real estate who enjoys building relationships, leading change and delivering continuous improvement across a multi-site environment.

Key Responsibilities

·        Lead and develop a geographically dispersed workplace team across multiple UK locations, setting clear objectives and driving high performance.

·        Ensure consistent delivery of exceptional workplace and facilities services across the portfolio.

·        Develop governance frameworks, service standards and performance improvement plans to enhance operational delivery.

·        Oversee workplace operations, planned and reactive maintenance and statutory compliance across multiple sites.

·        Manage the annual operating budget, including forecasting, cost control and financial reporting.

·        Lead the management of Total Facilities Management (TFM) contracts, ensuring commercial performance and contractual compliance.

·        Build strong relationships with suppliers, monitoring performance through KPIs, SLAs and regular business reviews.

·        Identify and manage operational, financial, supplier and compliance risks.

·        Build trusted relationships with senior stakeholders, providing regular updates on performance, risks and improvement opportunities.

·        Lead workplace projects and change initiatives from planning through to successful delivery.

·        Ensure compliance with health & safety, environmental and regulatory standards, supporting internal and external audits.

·        Champion sustainability, innovation and continuous improvement across the workplace portfolio.

About You

·        We’re looking for an experienced workplace or facilities professional who can demonstrate:

·        Significant leadership experience within Workplace, Facilities Management or Corporate Real Estate.

·        Experience managing a multi-site UK portfolio.

·        Strong people management skills with the ability to coach, develop and motivate teams.

·        Excellent financial management experience including budgeting, forecasting and cost control.

·        Strong commercial awareness with experience managing outsourced service providers and TFM contracts.

·        Proven ability to build relationships with senior stakeholders and influence at all levels.

·        Experience driving service improvements, operational excellence and customer-focused workplace environments.

·        Excellent organisational, communication and problem-solving skills.

·        Strong knowledge of health & safety, compliance and workplace governance.

Desirable

·        Professional qualification in Facilities Management, Workplace Management, Property

or Business Management (or equivalent experience).

·        Experience of CAFM extremely advantageous.

·        NEBOSH, IOSH or a recognised health & safety qualification.

·        Membership of a professional body such as IWFM, IOSH or RICS.

What’s on Offer

·        Opportunity to lead a high-profile national workplace portfolio.

·        A strategic leadership role with real influence across the business.

·        Excellent career development opportunities.

·        Competitive salary and comprehensive benefits package.

·       Collaborative, people-focused working environment with a strong commitment to continuous improvement.