Anderson Scott 
IT / Technology
3rd Line Business Central Support Consultant
UK South, Hybrid/Remote – 1 to 2 days in the office per month.
Up to £55,000
As part of a strategic expansion our client is seeking an experienced 3rd Line Business Central Support Consultant. You will take ownership of the most complex and high-impact incidents, provide advanced technical and functional guidance, and support small-scale enhancements and configuration changes for customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams.
3rd Line Business Central Support Consultant Key Responsibilities:
– Act as the highest escalation point for complex and critical Business Central incidents
– Lead advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term solutions
– Provide technical leadership during major (P1) incidents, including investigation, resolution, and post-incident review
– Deliver consultancy-level support for minor enhancements, configuration changes, and small functional developments
– Work directly with customers to gather, analyse, and document technical and functional requirements
– Design and validate technical solutions aligned with best practice, internal standards, and security policies
– Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery
– Engage with third-party vendors during complex escalations and manage technical communication through to resolution
– Drive continuous improvement initiatives across systems, processes, and service delivery
– Produce and maintain high-quality technical documentation and knowledge articles
– Provide mentoring, technical leadership, and knowledge sharing to 1st and 2nd line teams.
– Ensure compliance with data protection, security, and governance standards
3rd Line Business Central Support Consultant Required Experience:
– 5+ years’ experience supporting Business Central in a technical or senior support capacity
– Strong understanding of Business Central architecture, configuration, and extensibility
– Experience working with AL, extensions, integrations, and APIs in a support or enhancement environment
– Solid knowledge of data structures, diagnostics, and troubleshooting methodologies
– Proven ability to analyse complex customer requirements and design effective technical solutions
– Experience working closely with developers, customers, and third-party vendors
– Strong communication, stakeholder management, and consultancy skills
– Ability to remain calm, structured, and effective during major incident scenarios
Benefit:
Our client provides a modern, progressive working environment that values technical excellence, wellbeing, and professional development, including:
– Enhanced annual leave including birthday off
– Pension scheme from day one
– Life assurance and critical illness cover
– Electric vehicle salary sacrifice scheme
– Employee Assistance Programme and mental health support
– Annual flu vaccinations
– Ongoing training and certification support
– Exposure to cutting-edge Microsoft cloud, ERP, and retail technologies
To apply for this job email your details to james@anderscott.co.uk.
