3rd Line Business Central Support Consultant

3rd Line Business Central Support Consultant

UK South, Hybrid/Remote – 1 to 2 days in the office per month.

Up to £55,000

As part of a strategic expansion our client is seeking an experienced 3rd Line Business Central Support Consultant. You will take ownership of the most complex and high-impact incidents, provide advanced technical and functional guidance, and support small-scale enhancements and configuration changes for customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams.

3rd Line Business Central Support Consultant Key Responsibilities:

·        Act as the highest escalation point for complex and critical Business Central incidents

·        Lead advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term solutions

·        Provide technical leadership during major (P1) incidents, including investigation, resolution, and post-incident review

·        Deliver consultancy-level support for minor enhancements, configuration changes, and small functional developments

·        Work directly with customers to gather, analyse, and document technical and functional requirements

·        Design and validate technical solutions aligned with best practice, internal standards, and security policies

·        Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery

·        Engage with third-party vendors during complex escalations and manage technical communication through to resolution

·        Drive continuous improvement initiatives across systems, processes, and service delivery

·        Produce and maintain high-quality technical documentation and knowledge articles

·        Provide mentoring, technical leadership, and knowledge sharing to 1st and 2nd line teams.

·        Ensure compliance with data protection, security, and governance standards

3rd Line Business Central Support Consultant Required Experience:

·        5+ years’ experience supporting Business Central in a technical or senior support capacity

·        Strong understanding of Business Central architecture, configuration, and extensibility

·        Experience working with AL, extensions, integrations, and APIs in a support or enhancement environment

·        Solid knowledge of data structures, diagnostics, and troubleshooting methodologies

·        Proven ability to analyse complex customer requirements and design effective technical solutions

·        Experience working closely with developers, customers, and third-party vendors

·        Strong communication, stakeholder management, and consultancy skills

·        Ability to remain calm, structured, and effective during major incident scenarios

Benefits:

·        Our client provides a modern, progressive working environment that values technical excellence, wellbeing, and professional development, including:

·        Enhanced annual leave including birthday off

·        Pension scheme from day one

·        Life assurance and critical illness cover

·        Electric vehicle salary sacrifice scheme

·        Employee Assistance Programme and mental health support

·        Annual flu vaccinations

·        Ongoing training and certification support

·        Exposure to cutting-edge Microsoft cloud, ERP, and retail technologies